Policies and Procedures
Thank you for visiting a B-Epic website ("Site"). The Site is an Internet property of B-Epic ("Company", "We" or "Us"). The TERMS AND CONDITIONS of B-Epic contained herein were established to explain and define the rights and responsibilities of the Company, its Independent Brand Partner (IBPs), and its Customers. These terms, conditions, policies, and procedures – as well as other applicable Company literature, operating rules, price schedules, and supplemental documents that may be published from time-to-time and are expressly incorporated herein – are a legally binding Agreement that govern your use of this Site and purchase of products and services from the Company.
Review the entire Agreement carefully. You agree to it in its entirety when you: (i) access or use the Site; (ii) purchase products, take delivery of samples, or order services offered by the Site and/or Company; (iii) submit an application to become a Member; and/or (iv) subscribe to our newsletter. If you do not agree to it in its entirety, you are not authorized to use the Site or purchase the Company’s products or services in any manner or form whatsoever.
At B-Epic we strive to ship orders immediately – normally within 1-2 business days of processing an order – so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the continental USA.
International Shipping Terms and Restrictions
By ordering from us you agree to these terms. You are advised to contact your country's customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country's customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country's limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and not guaranteed to be approved by the other country's customs office. Thank you for your understanding.
CANCELLATION AND REFUND POLICY
B-Epic maintains a 30-day 100% refund policy on single product purchases. Please note, the Money Back Guarantee is available only on single pack purchases; sample size, product packs, or multiple pack purchases (e.g., Buy 2 Get 1 Free) do not qualify. Shipping and handling are non-refundable.
At B-Epic there is no cost to become a Customer; and there is only a small, one-time activation fee to become an Independent Brand Partner. Both Customers and Independent Brand Partners are classified as “Members” and have the option of purchasing products from B-Epic. Independent Brand Partners are also given access to training materials should they choose to participate in the B-Epic business opportunity. There is no long-term commitment or timeframe in which a Customer or Independent Brand Partner must purchase products. Moreover, commissions can still be earned by Independent Brand Partners who do not personally purchase product as per the B-Epic Brand Partner Compensation Plan provided on the Site.
Members may cancel their orders at any time and for any reason. Simply follow the instructions below.
Instructions for Returns and Refunds
To be eligible for a refund of a product purchase, you must cancel that order via the online B-Epic Back Office within 30 days of that order’s purchase date. Refunds are only given if the 30-day eligibility requirement is met and if the refund is requested.
To request a refund, first submit a support ticket for a refund request via your B-Epic Back Office. Then, Member Support will give you an authorized Return Merchandise Authorization (RMA) number to print clearly on the outside of your return package. You must postmark your return package before the 30 days has expired. No exceptions can be made. Address the return package to: B-Epic Returns, Attn: RMA# ______, 3479 NE 163rd St. Suite 563, North Miami Beach, FL 33160, USA.
Be advised that we will not accept – nor issue a refund for – any packages marked “return to sender” or “refused”. Nor will we accept C.O.D. returns. Return shipping charges will not be compensated for unless the return is a result of our error (i.e., you received an incorrect or defective item). You, as the buyer, are responsible for all costs related to shipping back your product and that it arrives to us without damage. You are advised to insure the return package for your protection and to obtain proof of shipment.
After we receive your return, and it is processed, we will issue the refund for the product price. You will not be reimbursed for the shipping and handling charges or for the one-time Independent Brand Partner activation fee.
B-Epic distributors may participate in our pay plan program and earn commissions as outlined in the B-Epic Brand Partner Compensation Plan provided on the Site. All Independent Brand Partners understand before joining or purchasing any product that there are NO guaranteed earnings. Moreover, all income information on the Site and/or from the Company is provided only to explain how the pay plan works.
Independent Brand Partners should not participate in the B-Epic business opportunity under the expectation of earning income if they are not planning to refer others to the products and/or business opportunity. Although it is possible, neither the Company, nor its Independent Brand Partners, can guarantee you will make a profit simply by signing up as an Independent Brand Partner. It is possible that you will NOT earn any income as an Independent Brand Partner of B-Epic.
Moreover, the Company cannot guarantee that Independent Brand Partners will earn income by implementing the training materials provided. Such materials are provided for educational purposes only.
The products and the claims made about specific products on or through the Site and Company have not been evaluated by the U.S. Food and Drug Administration. The products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. All information provided is for informational purposes only and is not intended as a substitute for informed medical advice or care or any information contained on or in any product label or packaging. You should not use the information on the Site or provided by the Company for diagnosis or treatment of any health problem. You are advised to consult your healthcare provider before using any health supplement.
In order to protect our Members and ensure the long-term growth and success of B-Epic, we maintain a ZERO tolerance policy towards the sending of spam. Spam email is defined as Unsolicited Commercial Email (UCE). In the event that you send spam email to people without their permission, you risk immediate cancellation of your Member account and forfeiture of all contacts and commissions in that account. As a B-Epic Member, you understand that the Company neither condones nor tolerates the sending of unsolicited or spam email by its Members.
You understand and acknowledge that:
It is ILLEGAL to forge Company information and headers in emails, and it is ILLEGAL to neglect to include a valid unsubscribe link in any emails sent out. Anyone caught doing so will be immediately and permanently terminated from B-Epic.
All B-Epic Members are required to download from their Back Office the list of email addresses that have generated a complaint and permanently remove them from their database. If we receive a complaint from the same email address as a previous complaint from an email that was sent more than a week after the original complaint was filed, B-Epic has the right to terminate your Member account. You are solely responsible for email sent on your behalf.
B-Epic also does not allow traffic from traffic exchange websites or other low quality traffic sources. Any Member who has what B-Epic considers, by their own discretion, an abnormally low conversion rate from hits to their landing page websites may have their websites turned off and/or be terminated from the Company.
B-Epic will immediately terminate your Member account and suspend all future commissions for violating these policies. You will not be eligible for a refund if you are terminated for violating these policies. We also reserve the right to take legal action against any Member found violating this policy.
FRAUD, CHARGEBACKS, AND REVERSALS
We may, in our discretion, require further authorization from purchasers, such as a telephone confirmation of an order and other information necessary for verification. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. If fraud is suspected, we will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account
Be advised that we handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. We will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account. In cases where we have provided a product and we have verified that a customer has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the Company may include filing a complaint with the Internet Crimes Bureau and/or reporting the incident to the appropriate authorities in your local jurisdiction to investigate theft of product and possible mail fraud (which is a Federal Crime). All cases of chargeback requests will be inspected by the Company.
If you choose to claim your online transaction was fraudulent, BE AWARE that that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and/or criminal case against a customer if there is fraudulent use or theft of product(s).
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We reserve the right to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
TERMS AND CONDITIONS
Accuracy of Information
We have attempted to ensure that the information on the Site and other Company literature is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Site or in Company literature; (ii) correct any errors, inaccuracies, or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Site or in Company literature.
Modification of Agreement
We may amend the Agreement from time to time in our sole discretion without specific notice. The latest Agreement will be posted on the Site, and you should review the Agreement prior to using the Site or Company services or products. By your continued use of the Site and/or continued receipt of Company services and products, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement effective at that time. Therefore, you should regularly check this page for update and/or changes.
You agree to indemnify, defend, and hold harmless the Company, its subsidiaries, its affiliates, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, employees, and advertising partners from and against any and all claims, demands, losses, damages, expenses, and costs, including reasonable attorney fees, whatsoever that any third party may make due to or arising out of content you submit, post to, or transmit through the service; your use of or connection to the service and products (including any activity related to your account, including negligent or wrongful conduct by you or any other person accessing the Site using your account or using Company services and products); your violations of the Agreement (whether alleged or otherwise); or your violation of any rights of another, whether direct or indirect (including without limitation claims for misrepresentation or malpractice).
Disclaimer of Warranties
YOUR USE OF THE SITE AND COMPANY SERVICES AND PRODUCTS IS AT YOUR SOLE RISK. THE PRODUCTS AND/OR SERVICES OFFERED ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL WARRANTIES OF EVERY KIND, WHETHER EXPRESS OR IMPLIED, ARE DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND/OR FIT FOR A PARTICULAR PURPOSE. In particular, but not as a limitation thereof, the Company makes no warranty that that the Site, the products and/or any other products and/or services offered on the Site and/or from the Company: (i) will meet your requirements; (ii) will be uninterrupted, timely, secure, or error-free or that defects will be corrected; (iii) will be free of viruses or other harmful components; (iv) will have security methods employed that will be sufficient against interference with your use of the website or against infringement; (v) will result in any specific outcome; and/or (vi) will be accurate or reliable. The Site, the products and/or any other products and/or services offered on the Site and/or from the Company may contain bugs, errors, problems, or other limitations. The Company is not liable for the availability of the underlying internet connection associated with the website. No advice or information, whether oral or written, obtained by you from the Company or otherwise through or from the Site shall create any warranty not expressly stated in the Agreement.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT PERMISSIBLE BY LAW FOR: (i) the use or the inability to use the Site, the products, and/or any other products and/or services offered on the Site and/or from the Company; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, content, and/or any other products purchased or obtained from or through the Site and/or from the Company; (iii) the failure to realize any specific result from use of the product; and (iv) any other matter relating to the website, the products, and/or any other products and/or services offered on the Site and/or from the Company. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and any and all other torts. You hereby release the Company from any and all obligations, liabilities, and claims in excess of the limitations stated herein. If applicable law does not permit such limitation, the maximum liability of the Company to you under any and all circumstances will be the amount you paid for the products ordered and paid for on the Site and/or from the Company. No action, regardless of form, arising out of your use of the Site, the products, and/or any other products and/or services offered on the Site and/or from the Company may be brought by you more than one (1) year following the event which gave rise to the cause of action. The negation of damages set forth above is a fundamental element of the basis of the bargain between you and the Company. Access to the Site and/or the services and products would not be provided to you without such limitations. Some jurisdictions do not allow certain limitations on liability and in such jurisdictions company liability shall be limited to the maximum extent permitted by law.
All newsletters, logos, page headers, custom graphics, and icons are trademarks and/or service marks owned by the Company. All other trademarks, product names, company names, and logos appearing on the Site are the property of their respective owners. The Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights; and these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and the Company owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. All rights to such Content are reserved to their respective copyright owners. Except as permitted by the fair use privilege under United States copyright laws, you may not upload, post, reproduce, or distribute in any way the Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Any other use of the Content available on our Site, including reproduction for purposes other than as noted above, modification, distribution, replication, commercial, or other use, without our prior written permission, is strictly prohibited.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
How We Use Personal Information
We collect your personal information to deliver customer service. It enables us to give you access to our products and services. We collect from you only a minimum of personal information on our websites (such as your name, mailing address, email address, phone number, or credit card information) that is necessary to:
• authenticate and process your order;
• provide you with order support;
• send you communications related to your order; and
• enable you to participate in special offers and other site features.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve B-Epic’s services and products.
In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want B-Epic to keep you up-to-date with news, software updates, and the latest information on products and services contact support via a support ticket and ask to be removed from promotional emails or you can opt out in your back office under your account profile.
Cookies, Click-Trough’s and Pixel Tags
If you prefer not to enable cookies, please check the help section of your preferred internet browser for instructions on how you can disable cookies. Please note that certain features of the B-Epic website may not be available when cookies are disabled.
In some of our email messages we use a “click-through” URL link to content on the B-Epic. When customers click one of these URL’s, they pass through our web servers before arriving at the destination. We may track this click-through data to help us measure interest in methods customers prefer to retrieve information and messages. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
We may use pixel tags, which are tiny graphic images; to tell us what parts of our website customers have visited.
How We Protect Personal Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We will not share, lease, sell, or otherwise transfer your personal information to any outside parties for their independent use or benefit without first obtaining your permission. However, we may release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights and safety.
Please note that B-Epic may be required by law or litigation to disclose your personal information. Our internal policies call for the release of required information in the cases of subpoena, court orders and order of local, state and federal government.
Service Providers and Vendors
There are also times when B-Epic may need to make certain personal information about you available to companies that perform work for B-Epic on products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with B-Epic policies, except if we inform you otherwise at the time of collection.
Third Party Websites
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
B-Epic does not knowingly collect personal information from children under the age of 18. If a child under 18 submits personal information to B-Epic – and we learn that personal information is the information of a child under 18 – we will attempt to delete the information as soon as possible.
How to Modify or Remove Your Information
If you have opted-in to receive our email newsletter but would no longer like to receive promotional emails from us, please let us know by modifying your preferences in the "My Account" section of our site. Please note that due to email production schedules, you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
*Money Back Guarantee is available only on single pack purchases; sample size, product packs, or multiple pack purchases (e.g., Buy 2 Get 1 Free) do not qualify.